The COPE Process: Improving Quality for Both Staff and Clients

The COPE Process: Improving Quality for Both Staff and Clients


Download The COPE Process: Improving Quality for Both Staff and Clients

The COPE (Client-Oriented and Provider-Efficient) Process helps staff recognize and solve problems at their site. A simple and low cost technique, COPE takes as its premise that clients have a right to expect certain things when they come for services and that staff have certain needs in order to provide quality service. This report, published in 1999, outlines the process in several districts in Cambodia.


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